You may have been the potential victim of a vishing scam multiple times and never even realized it.
Human beings are mentally hotwired to respect authority and second guess our best interests when it comes to fear.
“Vishing” is voice phishing. It is a tactic that scam artists use to trick you into voluntarily giving up your personal information. It is basically an evolved version of the traditional email phishing scam.
A vishing scammer can use your smart device, email, social media, work number, or home phone number to try to scam you.
A scam artist will send you an SMS text message, email, or cold call you directly to feel you out. They will call you to inform you of a financial emergency, financial windfall, personal emergency, or bureaucratic problem that requires urgent documentation and personal data clarification from you.
Then, the caller will convince you to give up your name, address, social security number, bank account or credit card number, medical insurance information, or any other sensitive personal data.
Or the vishing scam artist will send you an SMS or email message with malware or a phony website designed to steal your personal information.
Anyone can become the victim of a vishing scam.
I am living abroad in Southeast Asia right now as a traveling freelance writer. And phishing and vishing scams are a constant scourge here. I must check my cell phone daily for malicious apps that have automatically installed themselves on my phone and delete them.
Also, I constantly get SMS offers for work for companies that ask me to call a number for inquiries. Then I get a warning SMS from the local government about the phony job offer phishing scams.
But vishing scams are a very big problem in the United States too.
The Morgan Stanley Vishing Scandal
In March 2022, vishing scam artists called a Morgan Stanley Wealth Management office, posed as one of the employees there, and asked for the personal data of multiple clients.
All the vishing scam artists did was project confidence and authority as a Morgan Stanley employee and asked for private client data.
And the staff of the Morgan Stanley office freely gave the information to the vishing scammers.
Over the phone. And without verifying the identities of the scammers as they conversed with them.
Morgan Stanley downplayed the incident in an article published by Barron’s but admitted that several of their clients were reimbursed after they had money stolen by the scammers.
If financial experts at the billion-dollar Morgan Stanley corporation can be duped by vishing phone scammers, so can you.
Typical Vishing Scam Methods
Vishing scam artists will use the following methods to disarm suspiciousness, exert authority, gain your trust almost instantly, and then pressure you for your personal data:
- Covid-19 charity request
- Bank account hacked
- Credit card activity inquiry
- IRS audit or investigation
- Social security account problem
- Surprise arrest warrant notification
- Family emergency/family member in need of help
- Sweepstakes or lottery notification
- Unrequested free gift, product, service, or trial offer
- Extended warranty inquiry
What to Do About Vishing Scams
Trust your gut instincts. Government agencies, financial institutions, or your job will not have strangers calling you or sending emails to pressure you into revealing your personal data.
If you realize you have been scammed after the fact, then call your financial institution or government office to report the incident.
Think more than twice before you answer the questions of a complete stranger trying to panic you into divulging your most sensitive personal financial data.
Your credit card company, bank, place of work, and the I.R.S. know your name and date of birth. They will send you notices by mail. Customer service representatives or debt collectors call to tell you information, not demand your social security number, bank account data, or your mother’s maiden name.
Trust your instincts if a complete stranger calls you to pressure you to divulge all of your private financial information.
Don’t answer any questions. Just hang up.
And be wary of robocalls or people calling from blocked numbers.
And delete any SMS message or email that deceptively requests your personal information or directs you to a website in exchange for explaining an urgent concern.
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Allen Francis was an academic advisor, librarian, and college adjunct for many years with no money, no financial literacy, and no responsibility when he had money. To him, the phrase “personal finance,” contains the power that anyone has to grow their own wealth. Allen is an advocate of best personal financial practices including focusing on your needs instead of your wants, asking for help when you need it, saving and investing in your own small business.